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HomeSolarAnswers.com PRIVACY STATEMENTThis privacy statement covers the site www.HomeSolarAnswers.com (“HomeSolarAnswers.com,” “HomeSolarAnswers.COM,” “we,” or “us”). Because this web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices: What personally identifiable information HomeSolarAnswers.COM collects, what personally identifiable information third parties collect through the Web site, what organization collects the information, how HomeSolarAnswers.COM uses the information, with whom HomeSolarAnswers.COM may share user information, what choices are available to users regarding collection, use and distribution of the information, what types of security procedures are in place to protect the loss, misuse or alteration of information under HomeSolarAnswers.COM control, and how users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should first contact HomeSolarAnswers.COM Customer Support by email at info@HomeSolarUs.com or by phone at 855-596-9567.
Information Collection and UseHomeSolarAnswers.COM is the sole owner of the information collected on HomeSolarAnswers.com. HomeSolarAnswers.COM collects information from our users at several different points on our Web site.
RegistrationIn order to use some features of this Web site, a user must first complete the registration form. During registration a user is required to provide contact information (such as name and email address) as well as certain information regarding a user’s home and energy usage. We may use this information to contact the user, via email, direct mail or telephone, about services on our site for which he has expressed interest. We may provide this contact information to solar retailers and other third party service providers who can help fulfill your information/service request.
Third Party CommunicationsAs stated above, we may provide your contact information to solar retailers and other third party service providers who can help fulfill your information/service request. Accordingly, these third parties may directly contact you (via email, direct marketing, or telemarketing) about (i) your information/service requests through this website and/or (ii) their own products and services. Please see our Opt-out section for how to opt out of receiving these communications.
ProfileWe store information that we collect through cookies and log files to create a profile of our users. A profile is stored information that we keep on individual users detailing their solar energy system preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide the quote service and improve the content of the site for the user. This profile is used to tailor a user’s service from our Web site and may be used to direct pertinent HomeSolarAnswers.COM marketing promotions to them. We may share your profile with third party service providers in order to enhance your user experience and our services.
What’s a cookie?A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time.
Deleting cookiesIf you have not registered with HomeSolarAnswers.COM, deleting cookies means that you may be unable to restore information from a previous session. There are a number of software and shareware programs available that are designed to periodically purge cookie files from your hard disk. We do not recommend these applications and, as such, cannot address any resulting support issues that may be related to the use of these programs.
Log FilesLike most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/ time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Special Offers and UpdatesWe send users email notifications of various events relating to the use of HomeSolarAnswers.COM. Established members will occasionally receive information on products, services, special deals, and/or a newsletter. During the sign up process, we do present the option note to receive these types of communications. Please see the Choice and Opt-out sections.
Customer ServiceWe communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.
Legal DisclaimerThough we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Sharing of InformationWe do not sell or otherwise disclose information about our website visitors, except as described here. We may share the information you provide among our solar installers and other third party service providers in order to help fulfill your information/service request. Please note that these third parties with whom we share your information may (i) use such personal information for their own purposes (including commercial purposes) as set forth in their respective privacy policies or (ii) may disclose or dispose of your information to other third parties in the course of their own business. You may opt out of this use by contacting these third parties directly. The opt-out terms for these third parties will be governed by their respective privacy policies. In addition, we may disclose information about you (i) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity or (ii) if this is necessary to protect the vital interests of the a person.
Business TransitionsIn the event HomeSolarAnswers.COM goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be a part of the assets transferred. Users will be notified via info@HomeSolarUS.com or via a prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Choice/Opt-outOur users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our emails and/or promotional communications may opt-out of receiving these communications by replying to the email with “Remove” in the subject line or by emailing us at info@HomeSolarUS.com. Alternatively the user may contact us at 855-596-9567.
at: 524 Brighton Ave. Suite 8A Spring Lake, NJ 07762 to opt-out.
The most immediate method is to email us at info@HomeSolarUS.com. Please remember to include the email address or contact number that you would like to have removed.
Upon your request, we can (i) provide You with a list of all the companies to whom we have provided your contact information pursuant to this website and (ii) provide You the categories of information shared with the third parties. You may opt-out from having your personal information shared with or provided to third parties, and you may request the list referenced above, by sending us an email given at the end of this policy. In addition, please note that the list referenced above is free to the consumer; however, we are only required by law to respond to one request per year.
If You receive a commercial email from one of our third parties, You may be able to unsubscribe by following the instructions at the bottom of each email. If You want to opt-out from all communications from these third parties, You may opt out of this use by contacting these third parties directly.
LinksThis Web site contains links to other sites. Please be aware that we, info@HomeSolarUS.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
SecurityThis Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ’surfing’. To learn more about SSL, visit VeriSign. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their passwords to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added; our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment in a locked facility. If users have any questions about the security at our Web site, users can send an email to email@example.com
Correcting/Updating/Deleting/Deactivating Personal InformationIf a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by emailing our Customer Support at info@HomeSolarUS.com. Or, contact us by telephone or postal mail at the contact information listed below.
In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Postal Address: 524 Brighton Ave. Suite 8A Spring Lake, NJ 07762
Attn: HomeSolarAnswers.COM Customer Support
Support Department: firstname.lastname@example.org